1What happens if I finish my credit within the same month?
You can always subscribe to a new package each time you finish your credits.
2Why do competitors offer much cheaper rates?
We provide you with the highest branded SMS service which is 6 series Short Code, this differs from other SMS services that are not branded and also are slower in performance.
3How much does it cost to send an SMS?
The cost per SMS depends on the SMS credit bundle you have purchased, but this applies for Malaysian company to Malaysian number only.
Should you wish to send to outside Malaysia or choose a different route, please contact our support team to help you with that.
4Is there a daily or monthly minimum quota for sending SMS?
No, you can send as many, or as few, SMS messages as you like.
5Do BulkSMS credits expire?
Your bulkSMS credits do NOT expire.
Your credits will be available in your account for as long as you need them.
6Can BulkSMS notify me when my SMS credits are low?
Yes, you will receive a notification to remind you of your credit balance based on your own settings.
7How long does it take for my SMS messages to be delivered?
SMS messages sent via our SMS gateway are typically delivered to a mobile phone number within 10 seconds.
Sometimes due to the network routing of SMS messages, the number of SMS messages sent in a batch, or other factors, SMS delivery could take up to 3 minutes.
For more information on delivery speed for large volumes, please email support team.
8Do you provide delivery reports?
Yes you can retrieve delivery reports anytime.
9Can customers reply to my SMS messages?
No they cannot reply.
But we can configure it for you upon request but mind you that extra charges will be applied since you will be configuring from one way SMS to two-way SMS.