Customer platforms that keep pace with the network.
Digital self-care, omnichannel engagement, BSS/OSS integration, roaming and churn analytics, built by teams that have run consumer platforms at operator scale and understand what a plan launch does to a stack.
The problems that arrive on a CIO's desk in this industry.
Launch-day load
Plan launches, device pre-orders and promotions hit self-care apps, order management and provisioning at the same moment.
BSS/OSS integration
Every digital feature touches billing, provisioning and CRM stacks that were bought over a decade. Integration discipline decides delivery speed.
Churn and experience
Retention offers and proactive care depend on joining subscriber, network and ticket data that live in different systems.
Roaming and wholesale
Roaming, MVNO and wholesale arrangements add partners, settlements and routing logic that the in-house team rarely has depth in.
Teams and platforms shaped for the sector.
Digital self-care and order teams
App, web and integration engineers under a Webist PM and SA, building self-care, ordering and eSIM flows against BSS/OSS.
Omnichannel customer engagement
WhatsApp, Messenger, Telegram, Line, Viber, WeChat and web chat in one inbox with AI agents for balance, plan, roaming and outage queries.
Churn and network experience
Subscriber, plan, cell and ticket objects feeding churn models, next-best-offer and proactive care with approval gates.
Roaming and MVNO enablement
Routing, partner integration and settlement logic delivered by a team with hands-on roaming service experience.
BSS/OSS modernisation roadmap
A sequenced plan for API enablement, catalogue-driven ordering and legacy retirement that keeps launches running.
Operations and security
DevOps, Server Administrator and Cybersecurity Engineer as a service for a 24/7 estate.
Obligations we design for from week one.
The Solution Architecture phase maps these to the target architecture, the security baseline and the team's KPIs, so compliance is built in rather than audited in.
- MCMCMalaysian Communications and Multimedia Commission licensing, consumer codes and service quality obligations for licensed operators.
- TM Forum Open APIsIndustry-standard APIs for product catalogue, ordering, billing and customer management used to decouple digital channels from BSS/OSS.
- Data protectionPersonal Data Protection Act 2010 (Malaysia) for subscriber data, plus lawful interception and retention obligations that shape data architecture.
- eSIM and number portabilityGSMA eSIM specifications and mobile number portability processes integrated into digital onboarding.
- Roaming and wholesaleGSMA roaming agreements, TAP and BCE settlement, and partner integration for MVNO and wholesale models.
- PaymentsPCI DSS for card top-ups and bill payment; e-wallet and DuitNow integration in Malaysia.
Designed in the roadmap phase, then recruited to it.
Illustrative. Every structure is set in the Solution Architecture phase against your roadmap and budget.
- LeadershipProject Manager, Solution Architect with BSS/OSS integration experience
- PlatformDevOps Engineer, Server Administrator, DBA
- AssuranceQA / Test Lead with automated regression across app, web and API; Cybersecurity Engineer
- Engineers4–8 backend and integration, 2–3 mobile, 2 web, 1–2 data
- WhereLeadership in Kuala Lumpur; engineers on managed cloud desktops across the three talent pools
Technology Leadership Services
Senior specialists as a service, with your own engineering team built under them
See the service →CRM and AI Customer Engagement
Omnichannel engagement with conversational AI built in
See the service →Data + AI
Ontology-first data platforms and agentic AI that acts
See the service →Start with a free 30-minute discovery call.
Tell us where you are. You get an estimated quotation within 48 hours, a clear plan, and a working team in eight weeks.